TERMS AND CONDITIONS
These Terms & Conditions are designed to help you understand our services and your rights. If you are in any doubt please contact us.
Claimline Legal UK Ltd will review your completed application/questionnaire and any documents provided with a view to ascertaining if your claim is valid. Where we feel it has no merit or we cannot take it forward we will communicate this to you outlining the reasons why and will explain your potential options.
Where we are able to pursue the claim on your behalf, we will provide the following services. Gather relevant information from you and your IFA/Product Company, compile and submit a professional claim, liaise with the relevant parties, Financial Ombudsman Service and where applicable Financial Services Compensation Scheme with a view to securing a successful claim on your behalf. We are unable to approach any regulatory body such as a statutory ombudsman or statutory compensation scheme where the Financial Adviser or company concerned was unregulated.
We will update you when there is any material change to your claim, but no more than 6 months apart. You can request an update by contacting us and quoting your claim reference.
YOUR BASIC RIGHTS
You have a 14-day cool-off period from the date you sign our Terms & Conditions in which to cancel our services without recourse. Cancellations may be made by telephone, email, in writing or by using the cancellation form encosed with our Terms & Conditions posted or emailed to you and sending back to us.
You are under no obligation to use a Claims Management Company (CMC). You have the right to contact your IFA and any relevant regulatory body (Financial Ombudsman Service, Financial Services Compensation Scheme) and make your own claim free of charge. By signing our Terms & Conditions you indicate you have freely chosen to use the services of Claimline Legal UK Ltd under the terms contained herein.
2. We reserve the right to accept or decline any claim based upon its merit. Receipt of your signed Terms & Conditions is no guarantee we will take on your claim, or its success.
3. We will make all reasonable endeavors to ensure any award offered is correct and in line with regulatory guidance. However, we reserve the right to accept an offer made on your behalf.
4. Fees. As of 1st March 2022 our fee bands are set and capped by the Financial Conduct Authority. Until your case is investigated and assessed it is difficult for us to provide you with an exact fee figure at this time. However, our fees cannot exceed the limits shown in the table at the bottom of this page. Fees are charged on the gross award offered. Figures shown are exclusive of VAT.
Please click here to download a printed copy of our fee table with fee illustration.
Typical example 1: Award offer £1,499. We invoice you a maximum total fee of £420 + VAT (prevailing rate) total £504. Total rebate to client £995.
Typical example 2: Award offer £9,999. We invoice you a maximum total fee of £2,500 + VAT (prevailing rate) total £3000. Total rebate to client £6,999.
Typical example 3: Award offer £24,999. We invoice you a maximum total fee of £5,000 + VAT (prevailing rate) total £6,000. Total rebate to client £18,999.
Typical example 4: Award offer £49,999. We invoice you a maximum total fee of £7,500 + VAT (prevailing rate) total £9,000. Total rebate to client £40,999.
Typical example 5: Award offer £100,000. We invoice you a maximum total fee of £10,000 + VAT (prevailing rate) total £12,000. Total rebate to client £88,000.
Please note an award offered may not include a full cash rebate. Tax on interest may be deducted at source. Part, or all of the award, may include the sum being transferred back into a new or existing plan or to reduce an outstanding debt to the financial services firm. In any of these scenarios you may not receive a full reward in cash, but your fees will still be payable to us. You may need to source alternative funds to pay our fees.
5, Late payment of fees may incur a surcharge of £50 per month on any outstanding balance calculated from the original due date. The total of the original invoice plus late payment fees will not exceed the figures shown in the fee table (point 4).
6. Claimline Legal UK Ltd undertakes Equity Release claims on a no-win no-fee basis, but reserves the right to charge fees for work undertaken whereby:
(i) You cancel our services outside the 14-day cool-off period.
(ii) We become aware you engage or have engaged the services of another party to pursue your claim, or you pursue the claim yourself, whether it is successful or not.
(iii) You do not respond within 30 days to a reasonable request for further information, the returning of signed documents or upon request notification that you wish to cancel our services. After this time, we will reasonably assume you no longer wish to pursue your claim and have cancelled our services.
This fee will be charged at £50 per hour and will not exceed £250 plus VAT at the prevailing rate. The invoice will itemise what services are being charged for.
We also reserve the right to charge for document storage, retrieval and secure disposal billed at £15 per month from the date of instruction to the date of cancellation and will not exceed £180 plus VAT at the prevailing rate.
7. A claim is deemed successful once an offer has been issued in any format by your IFA, Product Provider, Financial Ombudsman Service or Financial Services Compensation Scheme in accordance with their guidelines. Any cancellation made after this time is subject to our full fees.
Complaints may be made by letter, telephone, email or in person. By letter address complaints to The Compliance Manager, Claimline Legal UK Ltd, 137-139 High Street, Beckenham, Kent. BR3 1AG. By telephone call 0800 779 7457 (calls recorded). By email firstname.lastname@example.org
All complaints will be acknowledged within 5 working days. Within 4 weeks we will issue either a final response, or a holding response outlining why we are not in a position to supply a final response. Within 8 weeks we will issue a final response. If you are not satisfied with our final response, you have the right to refer your complaint to The Claims Management Ombudsman, Exchange Tower, Harbour Exchange, London. E14 9SR. Telephone 0800 023 4567. https://cmc.financial-ombudsman.org.uk/
The Claims Management Ombudsman will investigate complaints up to 6 years from the date of the problem happening or within 3 years of when you found out about the problem. If you wish to refer your complaint to the Claims Management Ombudsman, this must be done within 6 months of our final response to your complaint.
FIXED FEE TABLE. As of 1st March 2022 our fee bands are set and capped by the Financial Conduct Authority. All claims companies now charge the same fee and they cannot exceed those shown in the table below.